Product Support and Sustaning

Sometimes project completion is just the beginning

The day the product is actually released into the market is not the end of product development activity. It's usually the start of a long maintenance and upgrade cycle. Once a product is out in the market, owners need to begin thinking how to incorporate the feedback that they have received into the next version of the product, to improve usability, user-friendliness, features and overall value.

We Offer

Our software maintenance and support services include:

• Direct access to experienced engineers
• Knowledgeable support personnel provides personalized service
• Guaranteed response to all inquires in a timely manner
• Support channel flexibility (phone, e-mail, instant messenger, etc.)
• Bug fixing and troubleshooting on the ongoing basis
• Upgrades and patch deployment
• Tier 1, 2 and 3 support options